Once the customer has signed for the package, recovery is more difficult because the customer is essentially accepting the package in its current condition. A customer might purchase several items from your company, and to maximize efficiency, you might ship those items together. You may want to purchase additional coverage or break up shipments for insurance purposes. The most important consideration in any transaction is the customer experience.
How can you keep the customer happy? If an item is lost or stolen, you might have a basic process for getting that item replaced, but on the back end, you must recover a portion of those expenses. Insurance is a valuable tool for filling the gap. And in many situations, the no-cost USPS insurance is enough to offset any potential losses. For example, do team members know what to request from customers, so you have everything that is required to file a claim? Establishing policies helps create consistency, not only in the customer experience, but also when gathering the proper documentation to ensure maximum recovery.
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Our team of experts has over combined years of carrier pricing experience. The shipment that reaches your customer is damaged due to bad weather conditions and you get an angry email and maybe a request for a refund. What happens next is dependent on whether or not you had postage insurance in place.
Insurance will cover losses that occurred while while in transit — to a point. Without postage insurance, of course, there may be no way to recover the loss — and the money will come out of your business. The insurance covers only the actual value of mailed contents. Imagine receiving an order on your website. You ship it out in timely fashion only to get negative feedback from your customer claiming lack of delivery — and a demand for a refund. Fortunately, standard postage insurance also comes with delivery confirmation, meaning less chance of getting scammed by such claims.
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Related Articles What is Insurance International? What does insurance cost? Keep proof of when you mailed your items and know when your items are delivered safely to the correct recipient. Compare cost and service of add-ons and choose the best options for your shipping records, in-transit visibility, and delivery notices. You can order or print the forms you need online. There are limitations for insuring some products and certain items.
Insurance coverage only covers the actual value of mail contents. Insured Mail Fees. For more valuable shipments, additional coverage is usually available. Priority Mail insurance is not included when you purchase it along with certain extra services.
Keep your postmarked mailing receipt and proof of value of your shipment in case you need to file a claim. When your mail item is lost, you should file a claim no later than 60 days from the date of mailing. If your item is damaged or missing contents, you should file a claim immediately but not later than 60 days from the date of mailing.
Provides tracking updates as an item travels to its destination, including the date and time of delivery or attempted delivery. Prove you sent it. See when it was delivered or that a delivery attempt was made, and get the signature of the person who accepts the mailing when combined with Return Receipt. Show that you sent the item when you say you did.
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